Refund & Cancellation Policy

1. Who handles your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment, tax, invoices and refunds. Refunds are issued by Paddle to your original payment method under the Paddle.com refund policy, which applies in addition to this page and takes precedence where it gives you more rights.

2. Cancelling a subscription

You can cancel at any time from the Billing page or from the billing management link in your Paddle receipt emails. Cancellation takes effect at the end of the current billing period: you keep access, including that period's AI allowance, until then, and you are not charged again. You can undo a scheduled cancellation before the period ends.

3. Refunds for plans

If you are not satisfied, request a refund within 14 days of a payment. Contact us at support@seekoda.com or reply to your Paddle receipt. Consumers in the EU, UK and other regions with a statutory right of withdrawal keep that right as described in the Paddle.com refund policy. After a refund, the paid period it covered ends.

4. Refunds for AI credit packs

Unused purchased credits can be refunded within 14 days of purchase. When a purchase is refunded, its credits are removed from your account; credits already used for AI work stay recorded and may leave a negative credit balance that blocks further credit spending until it is repaid. Purchased credits do not expire.

5. Plan changes

Upgrades are charged immediately for the rest of the current period (prorated). Downgrades take effect immediately and the unused part of your previous plan is credited against your next renewal.

6. Contact

Billing and refund questions: support@seekoda.com or the Contact page.